I tried to find out the driver in infinity driver compatibility list but could not find there
Hello Adil,
This driver was sent to you via email on June 15th for validation.
Regards,
Paola
Hi Paola,
As I had shared the instrument traces on 24-04-2023 in email as I was unable to attach traces file here.Customer is asking us for the driver status.
Instrument vendor has provided the traces in text file. please find the attachment.
We have been comparing the traces and the HIM provided, and the structure does not match. Can we see the logs generated for getting the traces? We'd like to check the entier communication sent by the instrument.
Thanks,
Thanks!
instrument engineer has provided us real traces. please find attachment.
Thanks for reaching out.
Is it possible that you share real traces of the instrument?
You won't be notified about changes to this idea.
Hello Adil,
This driver was sent to you via email on June 15th for validation.
Regards,
Paola
Hi Paola,
As I had shared the instrument traces on 24-04-2023 in email as I was unable to attach traces file here.
Customer is asking us for the driver status.
Hi Paola,
Instrument vendor has provided the traces in text file. please find the attachment.
Hello Adil,
We have been comparing the traces and the HIM provided, and the structure does not match. Can we see the logs generated for getting the traces? We'd like to check the entier communication sent by the instrument.
Thanks,
Paola
Thanks!
instrument engineer has provided us real traces. please find attachment.
Hello Adil,
Thanks for reaching out.
Is it possible that you share real traces of the instrument?
Thanks,
Paola